Jim2® Business Engine Customer Testimonals
Don't take our word for it – Happen Business has thousands of satisfied Jim2® Business Engine users all over Australia.
Choose an industry below, or scroll down the page to read what customers have to say about Happen Business and the Jim2® Business Engine:
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Testimonials: Managed Print Services, Copier & Office Equipment
Copy Print Scan (NSW) – Ricoh
"What has Jim2
® done for Copy Print Scan (CPS) since implementation in May 2009?
"The implementation of Jim2
® saw immediate benefits in reporting and ease of navigation of the Jim2
® system.
Happen Business has continued to work closely with us, primarily through our Service Manager – Shane McCluskey. This has seen continued development of the software to suit the needs of the Business Equipment industry which has seen an end to many mundane and time consuming tasks, for example:
- Emailing of invoices and statements
- Complex set up of Meters to enable MPS (Managed Print Services), automatic billing and reporting of rebate claims and automatic creation of purchase orders where other dealers service our Customers' equipment.
- Automation of the import and billing of our monthly Customer Meter Readings.
- Emails that are linked to Jobs and Purchase orders. This is automatic for Jobs, saving manual entry of data, and all information pertinent to the Job or Purchase order is trapped.
- Automatic stock procurement to keep stock levels at optimum in both warehouses and technician van stock.
- Accurate reporting on equipment for P&L, Preventative Maintenance Schedules,
- Vendor stock feeds automatically updating pricing and availability within Jim2®.
- Simple interface for Service Technicians to update their jobs whilst servicing Customers' equipment.
- Web interface to enable Customers to log Service calls, request toners, and check on the status of current jobs.
- Creation of custom report formats to allow specialist billing services, integrating with end user ERP & A/P systems.
"Our CRM sales system (Compass) now interfaces with Jim2
® and extracts Customer and Equipment information to Compass which has eliminated much duplication.
"A system is only as good as the people who are responsible for it, and to this end I cannot recommend Happen Business highly enough. They are a highly professional team who continue to develop their product and have always given us prompt, excellent service. Equally responsible for our success with the Jim2® software is our own highly professional team at CPS who work hard to get the most from the system.
"I believe that our conversion to the Jim2® software has been the single most important development in this business for the past 14 years."
Jo-Anne Whitehead
Managing Director
CPS
"With Jim2® eBusiness MPS for @Remote 220 machines billed in 2 minutes instead of 2-3 hours.
"With Jim2
® emailing invoices/statements reduced Mail and Postage expenses from $300.00 to $10.00 pm. Note this does not include staff labour to stuff envelopes and that would double the cost approximately."
Shane McCluskey
Director, copyprintscan
Solar City Office Equipment (Victoria)
Solar City Office Equipment (SCOE) has been selling and servicing Office Equipment in the Goulburn Valley and North East Victoria for over twenty years. Founded on more than fifty-eight years of combined local and national service experience, specialising in photocopiers, fax machines, computers, printers and network solutions, SCOE offers a Total Office Solution for all businesses, providing excellent sales and after sales service.
"The ability to track a job from being logged through to the final process on invoicing immediately caught our attention. The ability to link purchase orders to jobs to track the parts required is fundamental to our business to stop things falling through the cracks.
"The email support is great and the training was very good. We had someone get an overview of the whole system which then made it easy after the implementation to answer questions within Solar City Office Equipment.
"After a while, we realised the amount of information you can get out of the reports is unbelievable. We are in the process of setting up Jim2® eBusiness as well, providing us with eBusiness Meter Reads and a webpage where our Customers and Technicians can communicate with us about Jobs, Service, Parts and Faults."
Isa Graham
Finance Manager, Solar City Office Equipment
www.solarcity.com.au
Sheather Merrigan Business Equipment
"The main advantages we have received from the new version are the email capability and Canon e-Maintenance meter reading imports via Jim2® eBusiness.
"First, email functionality – this has enabled us to link job sheets from our techs in the field to the job in Jim2®
where previously these emails were saved in Outlook, making them very
difficult to find at a later date. We are also using it to automatically
create service jobs when service requests are emailed to us. This
functionality makes Jim2® the centre of our service correspondence.
"Secondly, the ability to import meter reading files from Canon
e-Maintenance is excellent. We have just completed our first billing
run using this function and we estimate that it has saved our contracts
administrator nearly 3 days of data entry with 100% accuracy. By referencing and linking the job number we are able to automatically attach technician job sheets to the job when they email them in."
Ashley Baxter,Director
Sheather Merrigan Business Equipment
Wimmera Office Equipment (VIC)
Canon Business Partner of the Year 2007
Wimmera Office Equipment is an ever-expanding Australian business offering sales, service and advice on IT, Photocopier and Office Equipment.
“After 24 years of stocktakes with several different software packages, I would like to say that the one we have just performed with the Jim2® stocktake function, has been the easiest, least hassled, quickest ever. Thanks guys.”
Craig Robertson
Director, Wimmera Office Equipment
Sterling IT (New South Wales)
Sterling IT (previously known as Pacstar the Computer Doctor) provides both Sales & Service of IT products to the Corporate, Government, SME and public sector. We are also an Authorised Panasonic Service Centre.
"Prior to implementing Jim2® Business Engine, I was trying to keep track of product, time, costs, employee activity and overall company performance by combining reports and information from up to ‘five’ separate software applications and manual records. The key factors in my decision to move to Jim2® BE were:
- That serialised products could be tracked in one path, and in one source – from purchase to sale and right through to returns, servicing and even replacements.
- The rapid response time to Jim2® BE support questions and FREE email support makes a big difference when you are running your own business. I have given the team at Happen direct access to my database (via terminal server) so they can quickly and accurately identify an issue, and provide a prompt solution. The response on service has always been above our expectations. Dealing with a lot of other software companies in our business, I was reluctant to go to a proprietary product due to the lack of support, however, Happen has removed any fears I previously had, and proven me wrong.
- Jim2® BE is a SQL-based application, yet I can run it on standard hardware, with standard network settings. The speed of this application (compared to other software I have used) is remarkable and truly adds to the efficiencies of my company. Even the backup process for Jim2® BE is (technically) impressive – file compression, automatic scheduling and fast to boot.
- We are also an authorised service centre for Panasonic. Jim2® has been able to provide reports equivalent to another system we had written solely for the service centre (costing us in excess of $5000).
"I am a big believer in ‘You pay for what you get,’ in this instance I too was wrong. The investment we made in the solution was minimal considering the amount of time and money it has saved us at all levels, from purchasing to sales to stocktake. It all adds up to serious time saving, that equates to real dollars in today's marketplace."
Riverina Office Machines
"I have a branch in Griffith operating under a separate trading name with head office in Leeton, NSW. Before Jim2® I used to have to be in Griffith for days on end every other week to make sure it ran well, but with Jim2® I have a live management tool and everything I need to know is at my fingertips. Jim2® allows me time to manage my business, rather than work in it. On this alone Jim2® saved me, including travel time, 5-6 hours a week easily. It was a big investment for us, but it has been fantastic and easily paid for itself.”
Michael Franco
Managing Director, Riverina Office Machines
Inland Technology
"The improvement in the current version is the introduction of emailing. Although not in full production, we see it being very useful."
Michael Leary
Solutions Engineer, Inland Technology
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Testimonials: IT/Systems Integration/Corporate IT
Betta Computers (Queensland)
"Without Jim2®, I would need 2-3 extra people. That's up to $70,000 savings in itself without including all the other benefits.
“My investment in Jim2® has paid for itself through improved efficiencies. Producing professional Quotes in my old system used to take my team up to two hours per Quote – with Jim2® it takes us less than five minutes to produce, and we can email them directly from screen to our clients. Jim2® provides us with a real system to follow up all Quotes, increasing our conversion rate – and converting them into orders and run sheets for my system builders is literally done with the a click of a button.
"Our other huge saving is in Purchasing where Jim2® will calculate and automatically create our Purchase Orders based on our available stock levels for all running Customer orders – no data entry! Then, live on the screen, Jim2® will inform my staff when stock has arrived so we know straight away what can be built or despatched.
"Another big saving is in warranty and service tracking – thanks to the impressive searching functionality in Jim2®, we can quickly find accurate history on each individual stock by serial number, to what specific Purchase Order, supplier and date we received the stock, to whom we sold the stock and when – in fact we can track all components of our system builds and the system build itself again with just one click of a button. Jim2® has provided my business with one central database that is more than just an accounting system, but a real tool that helps each member of my team to do their job in the most efficient and productive amount of time.
"The latest version of Jim2® has offered a massive improvement for Betta Computers in keeping all inbound and outbound email correspondence attached to the appropriate area of Jim2®. We no longer need to search personal Outlooks or folders to find Job, Quote, Purchase and other information. This has made all departments run a lot smoother."
Troy Adams
Managing Director, Betta Computers
www.bettacomputers.com.au
Calvert Technologies (South Australia, Australia-wide)
Click here to Download the Calvert Technologies Case Study
With its headquarters in Woodville, South Australia, Calvert Technologies provides information technology support and consultancy services to SMEs throughout Australia. Clients are drawn from professional services, retail, not for profit, health services, manufacturing, financial services (with some larger customers over 100 employees).
Founded in 1996 by Dean Calvert, Calvert Technologies has 12 full time employees and is looking to further expand its business by the end of 2009.
“With Jim2®, it’s like looking through a glass window and seeing every aspect of your business in an organised, manageable form.
“I could see the benefits of the system within a couple of days – it was amazing. Before Jim2® I had very little visibility of the top-selling stock items. Since Jim2® our working day has really changed. The system is easy to use and finally, our time and workflow is being captured.
“I was amazed at how intuitive and straightforward Jim2® Business Engine was. It did exactly what I was looking for. It really is a dream package for any SMB looking to have full control and transparency over their business. From basic reporting to full in-depth accountability, this solution was perfect for our needs.
“Our purchase orders are now electronically linked to jobs and invoices, timesheets are 100% accurate and costs for transport from job to job is recorded. In terms of invoicing and time billing, our time has gone from 3 or 4 hours a week down to less than one hour. Statements for customers that took us up to two hours, now literally take two minutes! As they say, ‘time is money’, and the time we are saving with Jim2® is immeasurable”.
Dean Calvert
Company Director, Calvert Technologies
Purple C Pty Ltd
"There are some key improvements in Jim2® v3.2 that have improved our productivity and service delivery. The email functionality stands Jim2® apart from any competitor in its class. The additional quantity of jobs lists allowed, as well as the new auto refresh on login further increases the strength of Jim2® in workflow. Our business has grown and Jim2® continues to accommodate that growth without the need of additional administrative staff."
Steve Morris, Managing Director
Purple C Pty Ltd
Multicomm IT & Communication Solutions
"The email integration is absolutely fantastic and has huge potential. New larger amount of lists is really handy, as we hit the limit much less often. Scheduler displaying on logon is great."
Clinton Warburton
Multicomm IT & Communication Solutions
Noeledge Computers & Electronics
"We are rapt with Version 3.2 of Jim2®. The integration of email has allowed our help desk support team take their service to the next level. The combination of the standard features in Jim2® and Scheduling, Managed Service and Email ticketing provide us with a powerful set of tools to help monitor and manage our customers to ensure their systems are kept running in optimal condition.
" I think the whole concept and functionality is awesome. I have been playing with the different Email rules and have heaps of fantastic ideas. I especially like the regular expression and the ability to link to cardfile groups. This gives me endless possibilities on what I can do. The way this all works is also very straightforward and easy to understand."
Nev Finch, Operations Director
Noeledge Computers & Electronics
Leading Edge Computers (140 stores Australia-wide)
Leading Edge Computers is the largest Independent Retailer of computer products in Australia. They are part of the Leading Edge Group – Australia's largest buying group for independently run retail stores. Leading Edge Computers' stores can be found all over Australia – from Bundaberg to Bunbury, and Melbourne to Mt Isa. Happen Business' Jim2® Business Engine is the Preferred Supplier of Accounting Software to Leading Edge Computers.
Happen Business is proud to be the Accounting software system of choice for Leading Edge. Happen Business embraces Leading Edge's fierce independence, and actually facilitates this freedom through the flexibility of Jim2® Business Engine. Jim2® is a robust, enterprise quality Accounting and Workflow solution that is able to cope with the demands of all types of businesses found in Leading Edge.
Being a huge customer of Ingram Micro, the Leading Edge Computers' stores find features such as Jim2® eBusiness Connect (direct link to Ingram Micro through their Accounting system) of huge benefit, offering real savings in labour and wages each month. Quicker quoting, ease of converting quotes into orders and always up to date prices and availability (again, all through Jim2®, their Accounting system) offer real world advantages to each store using Jim2®.
Leading Edge Computers Website
Here's what the Leading Edge Computers' Members have to say about Jim2® Business Engine:
"Not only did Jim2® improve our procedures and save us costs in wages, but our business increased its revenue by 68% as a direct result of implementing Jim2®. As well as instant internal improvements, we have now created a new revenue stream with the support of Happen Business by promoting and selling Jim2® to industries in our local area. This has led to ongoing revenue in hardware sales and consulting services."
Kylie Murr
Managing Director, Business Equipment Maintenance (Mt Isa, QLD)
"I have to commend the team at Happen for producing an accounting system which has the functionality and versatility which I never knew was available within an accounting system. We now have the ability to monitor and manage our business with improved work flow, stock management, point of sale and business reporting.
"Since installing the Jim2® Business System my staff can concentrate on performing their duties far easier and more efficiently. Our accounts manager has even managed to reduce her working hours to perform her tasks, thus saving us wages.
"Computer West had been reasonably happy with our previously installed account system software. The actual fact is that since installing the Jim2® Business System we never really knew what we had been missing. Well done and keep up the good work."
Peter Maccora
Managing Director, Computer West (Busselton, WA)
“Since we implemented Jim2®, I now have time to start really growing my business. I used to work 18 hour days – with most of that time spent seemingly cleaning up mistakes and making sure my staff were delivering on promises. Now, with the help of an integrated system such as Jim2® I have been able to streamline our procedures so we know what everyone is doing, where they are at and what is due out now. We now have complete control and I no longer worry if I’m not at the store 24 hours a day, as we can log in from anywhere and find out exactly what is going on.”
Bruce Key
Managing Director, Leading Edge Computers Ballina (Ballina, NSW)
“Jim2® has given us better control over all our business by helping direct our technicians and increasing billable hours, reducing the time wasted finding out status of customer jobs, and giving us hard data to be able to reward and discipline staff for following or not following procedures. Using auto create purchase orders and the auto pick stock features has improved our ability to track and fill back orders. We now have one complete system for handling Sales, Service and Retail.”
Ted Hagstrom
Managing Director, Leading Edge Emerald (Emerald, QLD)
"As the owner and manager of McDonagh Computer Services, the value of installing an application like Jim2® Business Engine is threefold. Firstly, we have one method to handle all our Sales and Service. Secondly, our remote users can log into our live data via Terminal Services and do their work too. Thirdly (and very important), I can leave my business for a couple of days at a time and know that Jim2® is keeping track of everything for me".
David McDonagh
Managing Director, McDonagh Computer Services (Tamworth & Armidale, NSW)
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Testimonials: Warehousing & Distribution
NAK – The kulture of beautiful hair
Click here to Download the NAK Case Study
NAK’s primary business is selling to the professional hairdressing trade in all states of Australia. NAK exports their products and sells throughout all of Europe. They have distribution warehouses in QLD, SA, WA, as well as Amsterdam (Netherlands).
"We were facing issues with management reporting, stock, multiple locations, invoicing, billing and general business processes. We knew there was a lot more we could get out of NAK with the right system. MYOB was definitely not handling the growth that NAK
was experiencing. We were having difficulty handling stock in various locations. We needed a much more comprehensive business management system.
"The IMMEDIATE differences
Jim2® Business Engine made were: proper management reporting, improved process in invoicing and stock handling. Being a sales driven business in every sense of the word, the reporting available to our sales people using Jim2
® has been extremely important and has resulted in a major improvement to our bottom line. Jim2
® makes great sense, has fantastic support, and is worth every cent.
We’re extremely happy we went with Jim2® Business Engine.”
Leo Hannan
Operations Manager, NAK
http://www.nak.net.au
The Glass Connection (New South Wales)
"We import and distribute a range of Glass and related products to the Stained Glass Industry throughout Australia. Our Stock requirements were quite specific – we buy by weight and sell by the square metre, we needed to spread landing costs against COGS proportionately, and tracking freight and insurance was a big issue. Jim2® provided us with the functionality we needed and structure to grow – and keep growing."
Ray Grigg
Managing Director, The Glass Connection
www.glassconnection.com.au
4Cabling
"New version of Jim2® is awesome!!!. I love it. Still learning a few little things, but so far it's great, so many improvements :) Thanks!"
Georgina Davidson
General Manager, 4Cabling
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Testimonials: Service, Consulting & Retail
Inter-Chillers (New South Wales, Victoria + Export)
Inter-Chillers have the infrastructure and resources to provide chiller and other HVACR* equipment rehabilitation, repair and replacement services throughout the global market via their network of approved agency contractors and suppliers. Inter-Chillers have extensive experience in the sectors of profile commercial high rise buildings, industrial applications, and the heavy marine and cruise shipping markets provides the asset equipment owner or managing representative with professional unbiased reporting and recommendations backed by high quality service and consistently high communication levels.
“We had implemented two different accounting/job costing systems before we got it right with Jim2®. We found that the team from Happen took time to understand our business and they implemented and trained our staff within budget, and the agreed timeframe. We have found their service exemplary with their ongoing support being immediate and cost effective. An immediate return on investment in Jim2® was seen simply by having a system that could link Purchases directly to 'in progress' Jobs that ensured all costs (labour and materials) were trapped and invoiced correctly, on time and accurately.
"The most impressive feature for us is the way email has now been incorporated. Being able to attach documentation (service reports, quotes, etc.) to actual jobs is a very helpful feature for us. We are moving into electronic reporting for our technicians and this will move us one step closer to making our invoicing procedure paperless. The record keeping, as far as adding relevant emails into the comments grid making things transparent for all users, is also a very attractive feature.
"Jim2® has provided us with a framework to manage our business more effectively. This includes managing large projects (Progress Claims), everyday service and maintenance as well as managing a network of service agents across Australia. We would have no hesitation in recommending Jim2® to anyone in a service industry or who needed a live, accurate Job Costing system."
Tracey Bell
Administration Officer, Inter-Chillers
www.inter-chillers.com.au
Little Fish (Central Australia)
Click here to download the Little Fish Case Study
With their headquarters in Alice Springs, Northern Territory, Little Fish provides business assistance and promotes growth in geographically remote Australian organisations. Little Fish excel at working in cross-cultural contexts, effectively building visual tools to illustrate business practices and the workflow process of a normal business. They do this by providing flexible services and building supportive networks. Its clients range from indigenous businesses, regional organisations and non-profit organisations, to government bodies across Australia.
Little Fish became the first NT company to win the Telstra Country Wide Regional Incentive Award.
“When I looked at it, what impressed me was the logic and thought behind the product. It makes you follow what you should do, from basic customer information, business tracking/selling, through to invoicing and reporting, and you cannot miss out steps.
“It shows that the people who developed Jim2® have a real understanding of small business.
“The technical support service provided by Happen Business was another bonus for us. Whenever we pick up the phone, there will be a friendly voice at the other end to solve our problem, whereas some companies would put you on hold for half an hour.
“Happen Business’ three phase package – set-up, training and support – gave us the optimum.
“With Jim2®, we have bought a way of running our business. It helps us overcome the limit of growth. Now we can get more work done, offer better value to clients and increase our profits. That’s really a triple-win situation. It is a very good investment!”
Hugh Lovesy
Chief Executive, Little Fish
Little Fish Website
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