Unparalled Business Workflow Management
The functionality in Jim2 Business Engine that sets it apart from
other business software is the concept of the Job, and more
significantly, Job Information Management (JIM).
Each task undertaken within your organisation – be it Sales,
Servicing or Manufacturing – can be handled within the Job form of the Jim2 Business Engine. The
information on the Job form is used to
monitor productivity, to create
reports, and typically to produce an invoice.
The Job Form itself is divided into 4 areas:
- The Job Header is used to record Customer details, ‘start time’
and
‘due date’ for the task, the task itself, the name of the staff member
chosen to complete the task and the current STATUS of the Job overall.
- The
Comment Grid is for the use of your staff to record text
commentary needed to convey (internal use) messages on any aspect of
the Job. Note: These individual comments can be emailed about the work
group or reproduced in full for accurate Quality records.
- The
Stock Grid is for the allocation of Stock including Inventory, labour
charges, tests & checks.
- A Labour Grid is available for your staff to nominate their
‘actual time’ spent on various activities for that Job.
The Job form itself contains specific fields where information can
be defaulted (using pre-set options & setups) or specifically
entered by users. As any Job is entered onto the system, it is tracked
in real time. Each ‘edit’ is tracked with an automatic
time/date/initial stamp.
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Live drill-down workflow overviews
- Staff and Management can create their own Lists (of Jobs,
Purchases, Quotes, Debtors, Creditors) to monitor and work from
- Mouse-click drill down to individual Job, Purchase, Quote,
Debtor and Creditor records to view or edit
- Jim2 includes ‘live lists’ that can be set to refresh at
specified intervals, so users can keep an eye on Jobs as they change
status
- Drop-and-Drag column sorting to give you your preferred
views.
- ‘Pin’ lists in place to stop them being closed inadvertently.
Productivity Reporting
- Use Jim2 Lists to give you a broad view of all work in progress,
or
use filters to narrow your view (Example: list only Service jobs in
progress)
- Sort Job List by Due Date or Status Due date to check
performance (overdue Jobs will show in red in the list) Drill down to
check the why or who.
- Identify process bottlenecks or
improvements using real data – rather than gut feelings.
- The Jim2 ‘Follow Me’ desktop feature means your staff can
log-in and work from any workstation in your network with their own
desktop views and security intact. Automatic Jim2 log-off (after x
minutes of inactivity) can be set at a workstation level.
Actual vs Billable Labour tracking
- Because you can define your own labour ‘types’ (travel, onsite,
research, workshop) the Job Labour Grid builds real statistics on
what’s really involved in a given task, to help you set selling prices
more realistically.
- Use Management Reports to give you Actual
Labour recorded for any given period, for any staff member/s.
- Set a realistic, generalised ‘cost’ on each different labour
you sell and use Profit Reporting to give you a truer performance
picture – without affecting the GL
- Actual labour recorded does
not automatically enter the
(Stock) billing grid – it’s your choice to add labour charges (or not!)
to the Stock Grid for invoicing.
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Process start/stop triggers
- Define STATUS (words) to describe the start/stop triggers in
your workflow, using your common terminology.
- Status tables can be built for Sales, Service, Manufacturing,
Quotes, Purchasing, Stock Transfers, Returns (inward/outward), Stock
Adjustments, Cheques and General Journals. The database is supplied
with appropriate status in each category to get you started.
- The
Status Table you build includes a brief description of
the actions required. (Example: if Status = Call, then call the
customer to get a decision from them). The Status Table then becomes an
excellent reference or training guide for your staff.
- Each
Status can be set a ‘due time’ – that is, should a Job stay on that
status for more than 4 hours, it becomes ‘overdue’.
- Status can also be set to a Strict Workflow – that is, users
can only move from status A to status B, not straight to status C. This
functionality is excellent for high volume Distribution companies using
the Pick then Packed then ready to Invoice status changes to monitor
warehouse movements and productivity.
- Because Jim2 can use
‘programmable event scripting’,
triggers such as Status change can be used to send a report to a
client, or print a picking Slip and so on. These Event Scripts are
developed outside the core program, but triggered by a defined event to
perform a task.
Automated Due Date/ Due Time
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