http://www.cio.com.au/index.php/id;1539209831

 

Murray Computer & Office Shop (MCOS), who provide information technology and office product sales, service and support, attributes part of its expansion and resulting increase in revenue to its business workflow management system in place – Happen Business’ Jim2^® Photocopy Edition.

Murray Computer & Office Shop sends highly skilled technicians to locations throughout the Eastern region of South Australia to provide on-site office support for customers. To monitor the location of technicians and products sold over the counter, Darryl Gravestocks, Manager of MCOS, changed from the previous accounting system, Sybiz, to Jim2^® from Happen Business which he felt ‘met the business needs’.

“We were operating with 17 staff when we implemented Jim2^®. Now we’re operating with 14 staff… Jim2^® paid for itself in the first twelve months,” says Gravestocks.

“Jim2^® enabled us to get to where we wanted to be. Our profitability has gone through the roof because we’ve made that turnover with the same number of staff. It’s increased our efficiency so much,” he added.

By increasing revenues and efficiency at MCOS, Jim2^® has enabled Gravestocks to make plans for expansion. “It’s been incredible in terms of efficiency. We always knew that there was potential for growth, but it was terribly hard to pin it down to where the water was leaking,” explains Gravestocks. “There were a lot of holes in the bucket. But we couldn’t actually identify them all that easily, whereas with Jim2^®, we were able to identify straight away where the problem areas were. We have a structured business process workflow in place now, saving time and resources.”

Gravestocks believes these plans for expansion “wouldn’t be viable” without Happen Business. All branches will be run under the centralised Jim2^® software. Jim2^® will continue to play a key role in Murray Computer & Office Shop throughout these developments.

When managing the technician’s uptime and travel, MCOS found that “a lot of information was being lost between the cracks”. Jim2^® allowed Gravestocks to confirm all details relating to each technician and product for each job. With an integrated data system and business process management in place, Gravestocks can now accurately record technician uptime and stock control.

“As soon as something is sold here, it comes off the stock. It comes off my balance sheet, it’s all up to-date, fully integrated and best of all, live, so there’s no daily updates, no batch processing, it’s just all there. As a total package it came out in front,” says Gravestocks.

The Jim2^® Photocopy Edition was implemented within a week. Happen Business worked with MCOS, creating a package that was manageable and reliable for MCOS. Training was also provided for employees to understand the software before it was implemented.

About Murray Computer & Office Shop

Based in Murray Bridge, South Australia, Murray Computer & Office Shop supplies, installs and maintains information technology and office products including the Canon range of printers and RICOH, Sharp, Canon and Mita photocopiers. It provides professional advice as well as after-sales services. As part of the Leading Edge Group, Australia's largest independent IT retail group, MCOS features expert technical staff who undertake business outcalls to customers for repairs and installation. Its services also include photocopying, warranty services, network design, installation and repairs. For more information please visit www.mcos.com.au.

About Happen Business

Happen Business is an Australian owned business software company established in 2001 to fill a growing need in the market for a comprehensive integrated accounting and business workflow software solution. The company has rapidly established a strong following for its Jim2^® Business Engine software and now has an extensive customer base in diverse industries such as IT, Photocopiers, Importing, Distribution, Sales, Service, Specialised Retailing and Manufacturing. For more information, go to www.happen.biz